Refund and Returns Policy

Refund and Return Policy

At D’Urban Drop Styles, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we have a clear refund and return policy to assist you.

1. Return Policy

You can return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be:

  • Unused
  • In the same condition that you received it
  • In the original packaging, including all tags and labels

Please note: Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [your-email@example.com] or call [your-phone-number] to request a Return Merchandise Authorization (RMA) number.

  2. Prepare Your Package: Pack the item securely in its original packaging. Include your RMA number and a copy of your receipt or proof of purchase.

  3. Ship Your Return: Send your return to the address provided in the RMA email. Please note that you are responsible for the return shipping costs.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

If you wish to exchange an item for a different size or color, please return the original item following the above steps and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

6. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

For any questions regarding our Refund and Return Policy, please reach out to us:

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